Privacy Policy

Privacy Policy

Last updated: 8 June 2026

Trapstar London ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit trapstarlondon.uk or make a purchase.

1. Information We Collect

We collect information you provide directly:

  • Order information: name, email, billing/shipping address, phone number, payment details (processed via Shopify Payments — we do not store full card numbers).
  • Account information: if you create an account, your login credentials and order history.
  • Communications: emails, support tickets, or chat messages you send us.

We automatically collect:

  • Device/usage data: IP address, browser type, pages viewed, referring URL, timestamps (via cookies and analytics tools).
  • Marketing data: ad clicks, email opens, and conversion events (via Meta Pixel, Google Analytics, and similar tools).

2. How We Use Your Information

  • Process and fulfil orders, including shipping, returns, and customer support.
  • Send order confirmations, shipping updates, and account-related emails.
  • Send marketing emails (only if you opt in — unsubscribe anytime).
  • Detect and prevent fraud, chargebacks, and abuse.
  • Improve our website, products, and customer experience.
  • Comply with legal obligations.

3. Sharing Your Information

We share information only with:

  • Shopify — ecommerce platform hosting our store.
  • Payment processors — to charge your card securely.
  • Shipping carriers (Royal Mail, DPD, DHL, etc.) — to deliver your order.
  • Print/fulfilment partners — to produce and dispatch items.
  • Marketing & analytics providers (Meta, Google, Klaviyo) — to measure performance and serve ads.
  • Law enforcement — if legally required.

We do not sell your personal data.

4. Cookies

We use cookies and similar technologies for cart functionality, analytics, and advertising. You can disable cookies in your browser settings, but parts of the site may not function correctly.

5. Your Rights (GDPR / UK GDPR / CCPA)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Withdraw marketing consent at any time.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, email support@trapstarlondon.uk.

6. Data Retention

We retain order data for as long as legally required (typically 7 years for tax/accounting purposes). Marketing data is retained until you unsubscribe.

7. Data Security

All transactions are encrypted via SSL/TLS. Payment data is handled by PCI-DSS compliant processors. We do not store full card numbers on our servers.

8. International Transfers

Your data may be processed in countries outside the UK/EU (including the US, where Shopify and Meta are based). We rely on Standard Contractual Clauses and equivalent safeguards.

9. Children

Our store is not intended for children under 16. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted here with an updated "Last updated" date.

11. Contact

Questions or data requests:
Email: support@trapstarlondon.uk
Website: trapstarlondon.uk